Privacy Policy
How Video Text Remover collects, uses, and protects personal information.
Last updated: 2026-09-07
Last updated: 2026-09-07
Video Text Remover ("we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you use Video Text Remover at https://videotextremover.org (the "Service").
By using the Service, you acknowledge this Policy. We may update it from time to time; material changes will be communicated in advance when reasonably possible.
1. Who is responsible
This Service is operated under the brand Video Text Remover.
- Privacy / support contact: support@videotextremover.org
- Website: https://videotextremover.org
Identity and tax details required for payment onboarding are provided privately to our Merchant of Record (Waffo Pancake) and are not published on this site.
2. Information we collect
2.1 Information you provide
- Account information: name (if provided), email address, password (stored hashed), and profile details you choose to add.
- Payment information: transaction amount and status. We do not store full card numbers — card data is processed by Waffo Pancake.
- Communications: emails, tickets, and feedback you send to support.
- Content you upload: videos and related processing parameters needed to run text-removal jobs.
2.2 Information collected automatically
- Device and network: IP address, device type, OS, browser, timezone.
- Usage: pages visited, features used, session duration, credit consumption events.
- Logs: request timing, error logs, performance data.
2.3 Optional third-party sign-in
If you sign in with Google or GitHub (when enabled), we receive basic profile information those providers authorize (typically email and display name).
3. How we use information
| Purpose | Legal basis (where GDPR applies) |
|---|---|
| Provide and maintain the Service | Contract |
| Process payments and credits | Contract |
| Customer support | Contract / legitimate interests |
| Service notices (billing, security, policy updates) | Legitimate interests |
| Security and fraud prevention | Legitimate interests |
| Product analytics and improvement | Legitimate interests |
| Legal compliance | Legal obligation |
We may aggregate or de-identify data for statistics. Aggregated data cannot reasonably identify you.
4. Cookies and tracking
| Type | Purpose | Can disable |
|---|---|---|
| Strictly necessary | Login session, security, locale, and consent preference | No |
| Product analytics | Usage statistics, funnels, and session replay | Yes |
| Advertising | AdSense and related advertising cookies when ads are enabled | Yes |
| Support chat | Live chat widgets (for example Crisp or Tawk.to) when enabled | Yes |
On first visit we show a cookie banner. Analytics and other optional tools load only after you accept the matching category. You can change or withdraw your choice anytime via Cookie Settings in the site footer.
When analytics is enabled and you consent, we may use:
- Google Analytics (GA4) for traffic and product funnel analysis
- Microsoft Clarity for session replay and heatmaps (with Balanced masking; video previews, filenames, and account identity are masked in code)
- Plausible when configured in admin settings
We do not send your email, name, or raw user ID to analytics providers.
5. Sharing and disclosure
We do not sell your personal information.
We share information only when needed:
- Service providers bound by confidentiality — hosting, storage (for example object storage used for temporary video processing), email, analytics, and payments. Payment card data is handled exclusively by Waffo Pancake.
- AI processing: uploaded videos may be sent to Volcengine LAS and/or Alibaba Cloud video processing services (and related temporary cloud storage) solely to perform the removal job you request.
- Legal requirements: if required by law, court order, or competent authority.
- Business transfers: if the Service is transferred, with continued protection obligations.
- With your consent: for any other purpose you explicitly approve.
6. Security
- Transport encryption (TLS / HTTPS).
- Passwords hashed; sensitive secrets protected with access controls.
- Least-privilege access for operational systems.
- Temporary media URLs expire (upload and result links are time-limited).
No method of transmission is 100% secure. If a security incident affecting your rights occurs, we aim to notify you and relevant authorities within 72 hours where legally required.
7. Retention
| Data type | Retention | After expiry |
|---|---|---|
| Account information | While active; 90 days after deletion | Delete or anonymize |
| Transaction records | As required for tax/accounting (typically up to 7 years) | Delete or archive |
| Support emails | Up to 2 years | Secure deletion |
| Security / audit logs | Up to 12 months | Secure deletion |
| Uploaded / processed media | Temporary — original source assets may be retained for up to 30 days to support free preview, checkout return, retries, and full processing; provider/output media follows the applicable processing lifecycle | Delete |
8. Your rights
Subject to applicable law, you may request access, correction, deletion, restriction, portability, or objection, and withdraw consent where processing is consent-based. Contact support@videotextremover.org. We aim to respond within 30 calendar days.
You may also lodge a complaint with your local data-protection authority.
9. Marketing
If we send optional marketing messages, we will do so only with your consent where required. You can unsubscribe via the email link or by contacting support. Unsubscribing does not affect essential service messages (billing, security, policy updates).
10. International transfers
Servers and processors (including Waffo Pancake and Alibaba Cloud) may be located in different countries. Where required, we rely on appropriate safeguards such as standard contractual clauses or equivalent protections offered by our providers.
11. Children
The Service is intended for users 18 years of age or older. We do not knowingly collect personal information from children under 18. If you believe a child provided information, contact us and we will delete it promptly.
12. Third-party links
The Service may link to third-party sites or integrate third-party services. This Policy applies only to information we collect directly. Review those parties' policies before use.
13. Changes
For material changes, we will update the date above and, where reasonably possible, give at least 15 days notice by email or in-product notice. Continued use after the effective date constitutes acceptance.
14. Contact
- Privacy / support: support@videotextremover.org
- Service: Video Text Remover · https://videotextremover.org
This Policy is provided for transparency and compliance with payment-partner expectations. It is not formal legal advice.